7 Questions to Ask a Freight and Parcel Post Audit Company Before Hiring Them

Selecting a post audit company is a big deal. This company’s whole goal is to save you money and recover lost expenses. Your selection will impact your bottom line.

Asking the right questions can help you pick the best freight and parcel post audit company. Check out these seven questions that should be on your must-ask list.

1. Do you have global experience?

The world is incredibly interconnected these days, and international shipments are common. You’ll benefit from a freight and parcel post audit company that understands that.

A thorough post audit company will go over both your domestic and international shipments. It doesn’t matter whether your delivery is going across the block or around the world; you shouldn’t overpay for it.

Trans Audit has worldwide offices. Our locations include the US, Europe and Asia. We have multilingual staff members as well.

2. What types of shipments do you review?

Global shipping often relies on a variety of delivery methods, so make sure your audit company is familiar with all of them. You need a service that doesn’t just audit truck and barge shipments, but also rail and air ones. Even less-than-truckload (LTL) and small package shipments should be included.

Thorough reviews of worldwide shipments ensure that your post audit company will find every possible penny.

3. What steps do you take to ensure thoroughness?

The more detailed an auditing company is, the more money you may be able to recoup, so this should be one of your top priorities.

Unfortunately, thoroughness isn’t a priority for every post audit company. Some focus only on the most glaring mistakes, such as being charged the same fee twice. Sure, those finds can save you money, but there may be even more that you’re owed.

You need a company that believes in the power of data analytics and technology. At Trans Audit, we collect data straight from your shipping partners and maintain a recurring feed of your invoices.

Our proprietary software platforms ensure that we’re scrutinizing your shipping and billing details from every possible angle. These systems also allow us to track refund and credit claims from beginning to end.

4. How much does my company have to be involved?

You’re a busy professional. Your team members have plenty on their plates too. That’s why you’re outsourcing post audit tasks.

You should be able to truly outsource, rather than having to stay half-involved in every step of the process. A key question to ask a potential postaudit service is how much of the work will fall on your shoulders.

At Trans Audit, we gather your invoices, bills of lading and other documentation. We run high-tech analyses of these materials. And then, we also take care of recouping your lost money.

Our goal is for you to be as hands-off as possible. We do our best work so that you won’t have to dedicate time or staff to these jobs.

5. How can I stay in the know?

Although you shouldn’t have to be deep in the weeds of post auditing, you probably do want to stay informed. Ask an audit company how they plan to balance this for you. Ideally, they’ll offer a reporting system that allows you to log in for details.

At Trans Audit, we have our very own cloud-based system for this. We call it TransPortal, and we update it every day.

As a client, you’ll have access to this proprietary system so that you can monitor our processes. You will stay connected without devoting countless hours to phone calls or back-and-forth email threads. Pertinent information will be right at your fingertips.

In addition, we use another proprietary platform,: TranScribe. With it, we can stay apprised of your methods, projects and special requests. Building long-term relationships is a priority for us, and we’ve created innovative tools to help us accomplish that goal.

6. How can your services help us going forward?

Recovering overcharges isn’t the only thing that can save your company money. Figuring out where to reduce charges in the first place could help as well.

You need a post -audit service that can identify points where money is being lost. That could mean finding recurring overcharges or hidden fees and addressing them with the shipping companies. It could also involve making small tweaks with the potential to add up to big savings in the long run.

Trans Audit makes cost optimization a built-in component of our post -audit services. We make it our goal to save you money wherever possible.

7. Do you perform second post audits?

Perhaps you’re not too sure whether it’s time to switch to a new post audit company. You’ve been using one service for a while now, and you figure it’s doing an okay job. Even still, you may be curious whether another company might be able to recover even more money for you.

Making the leap to a new audit company can feel like a big deal. Instead of going all-in right away, you may want to try out a company first. A second post audit could provide just the right opportunity.

Trans Audit has a history of successful second and third audits. We secure refunds for our clients that their first audit companies miss. In fact, our second audits are so effective that many clients end up switching to Trans Audit for all their post -audit services.

Trans Audit Has the Right Answers

Before committing to a post audit provider, make sure answers to these questions align with your goals. We hope that Trans Audit will be one of the providers you talk to.

Trans Audit has years of experience in this field, and our track record demonstrates our capabilities. We welcome the opportunity to share more about how our company will contribute to your success. Contact our team to get started.

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